The FirstNet Authority provides three types of support to help public safety agencies as they prepare for all hazards: pre-planning support, an exercise inject catalog, and post-incident reviews. These three types of support help agencies understand how to best use FirstNet during disasters or large events, leading to more timely and efficient decision-making, better coordinated response, and well-managed resources and logistics.

The FirstNet Authority’s Emergency Management Community of Practice has developed a resource guide for emergency managers. The guide includes an overview of features and functions that may be used in their daily and emergency response roles. Many of the topics covered in the guide are applicable for coordinating response in the field or when an Emergency Operations Center has been activated.

FirstNet Authority’s staff, board members, and Public Safety Advisory Committee members reflect on the events of September 11, 2001. At the FirstNet Authority, our story is indelibly linked to 9/11. Our mission is to oversee a communications network – FirstNet – that was created in light of the events of 9/11 to give American first responders a reliable nationwide broadband network. The lives lost and the lives forever changed on September 11, 2001 are our reasons why. We will never forget.

The tragedies of 9/11 underscored fundamental problems with communication systems used by our nation’s first responders. In the 20 years since 9/11, technology has changed rapidly. Fortunately, dedicated public safety broadband offered by FirstNet is providing fire departments with powerful new capabilities and modernizing their communications.

Twenty years ago, the 9/11 terrorist attacks forever changed our nation – and set a new course for the way public safety communicates. The FirstNet Authority’s law enforcement expert, Harry Markley, reflects on his experiences on 9/11 and how today public safety communications are different with FirstNet, the nation’s public safety broadband network.