Extended Primary Users

Citywide deployments of FirstNet make operations more efficient by creating seamless communication and data transfer among all response partners. Three law enforcement officials shared how their citywide FirstNet deployment has been critical to ensuring everyone is informed and working together on a coordinated response.

When an eight-year-old boy went missing in Michigan's sprawling Porcupine Mountains, an extensive search and rescue operation was initiated. Darian Reed, President of Superior Search and Rescue, shared that broadband and data service support from FirstNet was pivotal in successfully and safely recovering the child.

The University of Virginia (UVA) Health system uses nearly 4,000 mobile devices, powered by FirstNet, to enhance care for patients. The leader of UVA Health’s Mobile Device Technologies program, Anthony Thompson, discusses the impact of FirstNet in healthcare and how it’s supporting telemedicine capabilities, translation services, and rural healthcare.

Law enforcement officers are among the most important users of the FirstNet network, along with other public safety agencies like EMS, fire services, 9-1-1, and emergency management. When help is needed from the wider community, public safety can temporarily give other subscribing organizations elevated access to the network. This keeps everyone connected and communicating when it matters most.

In Charles County, Maryland, the school district has adopted FirstNet’s secure and dependable network to ensure communication during emergency and day-to-day situations. The school district has also integrated the use of drones into their school security plans, enhancing situational awareness for responders so they can more efficiently respond to emergencies.

Every year during the holidays, the city of St. Augustine in Florida is transformed by millions of holiday lights that bedazzle the city’s downtown in an event called Nights of Lights. As visitors marvel at the twinkling lights, St. Augustine officials use FirstNet to ensure the event runs smoothly and safely for everyone involved.

The “Monster Mile” at Dover Motor Speedway can be as tough on communications as it is on drivers. With more than a dozen public safety partners supporting races and the Firefly Music Festival, reliable connectivity is critical. FirstNet is ensuring responders can communicate and share information to keep visitors safe.

Every emergency manager knows a disaster calls for all hands on deck, including the extended community of responders who help public safety in emergencies. This extended community can include utilities, transportation, and other essential services. FirstNet is available to this extended community of responders when needed. And emergency managers should know how to prepare all response partners to communicate during a disaster.

County government officials in Cecil County, Maryland, rely on FirstNet for communications during a crisis. The nationwide public safety broadband network ensures local government leaders are able to stay connected and maintain operations in both rural and urban areas of the county.

Officers and public works personnel in Morris, Illinois, now have access to new capabilities and reliable network access with FirstNet. The network provides responders with interoperability and connectivity in the field.

The New York Power Authority successfully piloted FirstNet to support operations at the Blenheim-Gilboa's Pumped Storage Power project. The network ensures communications are available when public safety needs connectivity most.

Lineman and employees with Oklahoma Electric Cooperative are using FirstNet to connect to each other, access reports, and provide mapping while responding to natural disasters and everyday emergencies.

Police officers and public works personnel in Burr Ridge, Illinois, are now connected to FirstNet, providing public safety an interoperable platform to communicate with other agencies and jurisdict

The Casper Police Department in Wyoming was one of the first agencies to use the FirstNet network in August 2017 when the city’s population was expected to nearly double during a solar eclipse. Four years later, FirstNet is providing Casper police officers with coverage across the city, dedicated applications to enhance operations, and connectivity to other city agencies during everyday incidents and major emergencies.  

DHR Health’s Level 1 Trauma Center in Texas joined FirstNet as an Extended Primary User. Doctors, nurses, and other DHR Health personnel will have always-on priority on the network, allowing them to communicate during every emergency.

 

Members of the Mason County Division of Homeland Security and Emergency Management (DHSEM) in West Virginia often find themselves working in more remote parts of the county. Understanding the importance of remaining connected, DHSEM and other county agencies switched to FirstNet after extensive testing. The county’s public safety agencies are now using the network to improve patient care during longer hospital transports and to enhance communications at COVID-19 testing sites.

Sheriff Neil Miller of the Buffalo County Sheriff’s Office in Nebraska began implementing mobile data more than 20 years ago, and he continues to bring advanced technologies to increase the efficiency of operations for deputies. With FirstNet being built out throughout the state of Nebraska, deputies and other first responders are able to spend more time in the communities they serve.

The International Municipal Signal Association (IMSA) is dedicated to the safe installation, operation, and maintenance of public safety systems, representing over 8,800 members employed by government organizations and industry. IMSA has been an important member of the Public Safety Advisory Committee, working to ensure the FirstNet network is designed to support all aspects of public safety’s critical communications needs.

Personnel with the Los Angeles Fire Department and County Department of Public Health in California are using FirstNet-enabled devices to better serve residents and visitors to the Los Angeles region. In addition to routers, modems, and smartphones, the agencies are utilizing an Internet of Things system solution on the network to help detect radiation and HAZMAT incidents.

Teton County is a rural county in northwest Wyoming. Situated in the Teton Range, the county experiences weather hazards including fires, floods, and wintery conditions, as well as earthquakes, landslides, and avalanches. Teton County first responders rely on FirstNet’s hardened network to stay connected in the most remote parts of the county and during tourist season when cell networks grow congested.