Preparedness
When heavy rain caused two dams to breach in Midland, Michigan, over 10,000 residents were forced to evacuate their homes. The Midland Fire Department requested statewide assistance, and the Oakland Communications Support Team answered the call. Using a FirstNet deployable and devices, first responders were able to access forms, maps, and other key information as they conducted damage assessment and cleanup.
When a wildfire broke out near Glenwood, Washington, first responders quickly discovered the remote area had nearly no cell service. Needing to communicate with one another as well as check weather reports and order additional supplies, the incident management team requested a FirstNet deployable asset. Within hours, the firefighters were connected with the situational awareness they needed.
The Iowa Statewide Interoperable Communications System (ISICS) Board, led by Board Chair Tom Lampe, was formed in 2007 to create and manage the statewide land mobile radio system known as ISICS. Coupled with the buildout of FirstNet, ISICS has given first responders across Iowa’s 99 counties access to reliable, redundant communications. The LMR and LTE systems have played critical roles in day-to-day response as well as major incidents, including the 2020 derecho storms and a recent missing children’s case.
A research team from Texas A&M University traveled to Hawaii when the Kilauea volcano erupted in 2018. Using small drones and the FirstNet network, they live-streamed the lava flow to the emergency operations center more than 30 miles away. FirstNet provided the connection and bandwidth needed to share quality footage in real time, enabling first responders to quickly plan and respond to impending dangers.
The Tennessee National Guard has been deployed across the state for incidents ranging from disaster relief after devastating tornadoes to pandemic response. FirstNet has provided the National Guard with a secure and reliable network that helped overcome communications challenges and allowed Guardsmen to serve their communities more efficiently.
With a fleet of 76 deployable assets ranging from Satellite Cell on Light Trucks to the FirstNet One Aerostat, FirstNet is prepared for hurricane season. These assets are pre-staged and available to respond when disasters strike.
In Chesapeake, Virginia, the local fire department is exploring ways to manage response for non-emergent care. The Chesapeake Fire Department launched a Mobile Integrated Healthcare program to provide residents with effective access to healthcare. With FirstNet, they are able to access real-time data in the field and coordinate with high-risk patients throughout the community.
Harris County, Texas, was one of the early adopters of FirstNet. As the nation’s third most populous county, first responders in the area need to be prepared for any event. The Harris County Radio Services Organization operates the regional radio system for public safety in Harris County, and FirstNet is allowing them augment that radio system in remote areas and in times of heavy network congestion.
Bobby Gelormine, the Senior Planner for the Chesapeake Fire Department’s Office of Emergency Management, helps the city plan for everything from hurricanes and flooding to terrorism and other man-made disasters. Being in a constant state of readiness means that Gelormine and his colleagues rely on FirstNet to provide reliable communications, no matter the emergencies they face.
Sacred Cross EMS provides EMS and emergency and non-emergency ambulance transport services across North and West Texas. Many of the areas that the company services are rural, and cellular coverage is traditionally sparse. With the help of FirstNet, Sacred Cross is able to communicate among crews, with hospitals, and with dispatch provide better patient care in these remote areas during everyday incidents and planned events.
As the nation continues to face the effects of COVID-19, call centers have had adjust their operations in order to maintain communications for 9-1-1 and 3-1-1 calls, while keeping their employees safe. Thanks to FirstNet, the Office of Unified Communications has been able to continue operating safely and securely.
The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors.
Public safety agencies must be prepared for anything during hurricane season. When a hurricane hits, it can cause severe damage to city buildings and cellular network infrastructure. FirstNet supports first responders, like Miami-Dade Fire Rescue in Florida, ensuring they can communicate during and after major storms.
The FirstNet Authority joined U.S. Department of Commerce’s EDA and NIST in announcing the awardee of the Accelerate R2 Network Challenge. The R2 Network Challenge is an interagency program that connects stakeholders in the response and resilience (R2) industries, accelerating the speed at which startups and other organizations can bring innovations to the public safety market, create new businesses and jobs, and support community resilience.
In March 2020, several tornadoes tore across middle Tennessee. In Putnam County, 80 miles outside of Nashville, an EF-4 tornado caused major damage to structures and a public safety radio tower. With communications severely limited, state and local first responders turned to FirstNet for coverage from deployables and push-to-talk on smartphones.
When a violent tornado hit northeast Arkansas in March 2020, it caused major destruction to homes, businesses, and a shopping mall, mangling vehicles, damaging an airport, and derailing a train. Despite the wreckage, FirstNet kept first responders connected and communicating throughout the storm and its aftermath.
Connecting to tools and resources is vital for law enforcement agencies. With FirstNet, officers and deputies in rural and remote areas have increased access to the databases and systems they need. Harry Markley, FirstNet Authority Senior Law Enforcement Advisor, highlights how three agencies are using FirstNet to maximize operations and improve incident outcomes.
The Hamilton County Communications Center in Ohio is responsible for dispatch services for public safety agencies across the county. Access to FirstNet’s robust and reliable platform is helping tactical dispatchers at the center.