Preparedness

The 2026 World Cup will create unprecedented operational demands on the host city communities especially Arlington, Texas and the surrounding area. Emergency Management Administrator for the City of Arlington, Irish Hancock shares his three tips for how to prepare for the world's biggest sporting event.

When the COVID-19 pandemic left emergency communication centers in Kansas short-staffed and training became a challenge, the Kansas State 911 Board launched an Emergency Mobile Dispatch and T

When the COVID-19 pandemic left emergency communication centers in Kansas short-staffed and training became a challenge, the Kansas State 911 Board launched an Emergency Mobile Dispatch and Training Center (EMDTC) powered by FirstNet. The EMDTC saved valuable time by bringing critical training directly to emergency telecommunicators and is available to augment call center capabilities across the state.

The FirstNet Operations Manual is a comprehensive, user-friendly reference designed for all disciplines of public safety — including emergency management, law enforcement, fire services, emergency medical services, and 9-1-1/emergency communications. The manual was developed by experts in FirstNet solutions and operations to provide public safety professionals with the knowledge, tools, and resources to use FirstNet effectively in different situations. Get your questions answered in our new resource for public safety.

The FirstNet Operations Manual is a comprehensive, user-friendly reference designed for all disciplines of public safety — including

FirstNet Authority Senior Public Safety Advisor Gerald Risner and Senior Emergency Management Advisor Bruce Fitzgerald sit down with Woodford County, Kentucky Emergency Management Agency Director Drew Chandler to discuss the communication challenges emergency managers face in Kentucky and nationwide. Learn more about how teamwork between the FirstNet Authority and emergency managers nationwide helps solve daily problems and prepare communities for a variety of events planned and unplanned alike.

Hurricane Helene caused widespread devastation throughout the southeast United States in late 2024. Public safety leaders in Tennessee and North Carolina worked with partners across their state to ensure 9-1-1 calls could go through and responders had the communications they needed. FirstNet provided critical redundancy and resiliency during response and recovery efforts.

Tennessee integrated FirstNet into its statewide public safety radio system, the Tennessee Advanced Communications Network (TACN), to provide redundant, resilient communications for first responders. From tornados that destroyed radio infrastructure to a daring flood rescue during Hurricane Helene, FirstNet provided the coverage to keep responders connected in crucial moments.

With many rural jurisdictions in South Dakota experiencing degraded land mobile radio coverage in remote areas, the state of South Dakota began exploring how FirstNet Mission Critical Push-to-Talk could help address coverage, capacity, and interoperability limitations. By integrating this broadband solution with the statewide radio communications system to streamline emergency communications, South Dakota is using FirstNet-MCPTT to address interoperability challenges and expand radio capabilities.

For public safety agencies that rely on FirstNet, the FirstNet Authority offers critical support through planning support, post-event reviews, and workshops that help agencies assess their current communications capabilities, identify coverage gaps, and implement strategies for improvement. Whether preparing for an event or evaluating response after an incident, FirstNet Authority operational assistance can help public safety agencies enhance their FirstNet experience and improve overall readiness to better support their communities.

At the Electric Daisy Carnival music festival near Las Vegas, a combination of FirstNet, innovative technologies, and comprehensive planning kept EMS operational in a challenging environment. Cody Snow, president of Prevent Medical Solutions, a mobile medical system that specializes in event staffing, talked about solutions they use to support communications during these events.

The evolution of technology has changed the landscape of search and rescue missions — clearing radio airwaves for essential traffic and mission critical information. Travis Hull, Kate Cummings, Ben Lawrence, and Jason Day explore how broadband solutions have increased operation efficiencies, live at 5x5: The Public Safety Innovation Summit. 

When an underground fire led to a total power outage in downtown Baltimore, first responders found themselves in the dark and without radio communications. The Baltimore City Sheriff's Office arrived on scene and deployed FirstNet devices for the first time--within minutes, they were communicating and coordinating response. In the months since, the agency has integrated FirstNet into daily operations, helping deputies capture data in the field, maintain communications during long prisoner transports across Maryland, and tackle innovative approaches to law enforcement.

After an underground fire cut power and disabled radio communications in downtown Baltimore, Maryland, the Baltimore City Sheriff’s Office relied on FirstNet devices to maintain contact and coordinate emergency response. The experience marked the first deployment of FirstNet and initiated the agency’s transition to using broadband for daily operations. FirstNet has since helped the Baltimore City Sheriff’s Office improve field reporting, stay connected during long prisoner transports, and enhance officer safety.

The Sac and Fox Tribe of the Mississippi, known as Meskwaki Nation, is the only federally recognized tribe in Iowa. The Meskwaki Police Department uses FirstNet for reliable connectivity across the reservation. FirstNet coverage helps tribal police officers communicate during everyday operations and planned events in the community, including the annual Powwow. 

The total solar eclipse in April brought massive crowds to 15 U.S. states in the path of totality. The FirstNet Authority began working with public safety officials two years in advance to incorporate broadband into their eclipse planning and support each state in unique ways to prepare for the influx of people

National Preparedness Month helps communities prepare for when disaster strikes. It also provides an opportunity to celebrate the work of emergency managers (EMs) and the role they play in disaster preparedness, response, and mitigation. In recognition of the month, Trevin Hunter of Louisville Metro Emergency Services in Kentucky talks about his work as an EM and shares his support for the emergency management community.

A year of unprecedented disasters — including two major floods and a train derailment — brought unique challenges to rural Stillwater County, Montana. FirstNet supported communications and emergency management throughout these incidents, allowing responders to connect and collaborate during response and recovery efforts.

Pre-incident and event planning is one of the FirstNet Authority’s most popular and successful services in the Network Experience Engagement Program. The program is offered at no cost to help public safety agencies with pre-incident and event planning, post-incident and event reviews, and exercise planning. It is highly successful in supporting events, including the Super Bowl, collegiate basketball’s Final Four, and the Kentucky Derby.

Tangier is a tiny, remote island in the Chesapeake Bay off the coast of Virginia. When local landlines were scheduled to be down, emergency management officials worked with their partners across the state to deploy a FirstNet Compact Rapid Deployable to keep the island’s first responders and residents connected in case of emergency.