Local

The Pennington County Sheriff’s Office in South Dakota covers a diverse jurisdiction, from the Badlands to Black Elk Peak. Communication is key for deputies in every part of the largely rural county. FirstNet provides the coverage and capacity they need when seconds count.

America’s first responders are at the heart of the FirstNet Authority’s mission. Many FirstNet Authority staff are either current or former public safety officials. Collectively, they have deep experience in all public safety disciplines. We celebrate all first responders on Honoring the Nation's First Responders Day, and we appreciate their service every day of the year.

In Chesapeake, Virginia, the local fire department is exploring ways to manage response for non-emergent care. The Chesapeake Fire Department launched a Mobile Integrated Healthcare program to provide residents with effective access to healthcare. With FirstNet, they are able to access real-time data in the field and coordinate with high-risk patients throughout the community.

Harris County, Texas, was one of the early adopters of FirstNet. As the nation’s third most populous county, first responders in the area need to be prepared for any event. The Harris County Radio Services Organization operates the regional radio system for public safety in Harris County, and FirstNet is allowing them augment that radio system in remote areas and in times of heavy network congestion. 

Bobby Gelormine, the Senior Planner for the Chesapeake Fire Department’s Office of Emergency Management, helps the city plan for everything from hurricanes and flooding to terrorism and other man-made disasters. Being in a constant state of readiness means that Gelormine and his colleagues rely on FirstNet to provide reliable communications, no matter the emergencies they face.

Sacred Cross EMS provides EMS and emergency and non-emergency ambulance transport services across North and West Texas. Many of the areas that the company services are rural, and cellular coverage is traditionally sparse. With the help of FirstNet, Sacred Cross is able to communicate among crews, with hospitals, and with dispatch provide better patient care in these remote areas during everyday incidents and planned events. 

As the nation continues to face the effects of COVID-19, call centers have had adjust their operations in order to maintain communications for 9-1-1 and 3-1-1 calls, while keeping their employees safe. Thanks to FirstNet, the Office of Unified Communications has been able to continue operating safely and securely.

The Office of Unified Communications (OUC) in Washington D.C. is responsible for 9-1-1 and 3-1-1 calls in the nation’s capital, as well as dispatch services and radio communications for D.C. first responders. The OUC handles nearly 3.5 million emergency and non-emergency calls each year. When the pandemic hit, the OUC turned to FirstNet MiFis to support remote telework for 3-1-1 and non-emergency 9-1-1 call takers, keeping staff safe while answering the call for D.C. residents and visitors. 

Alachua County Fire and Rescue’s everyday operations depend on FirstNet. The EMS team uses FirstNet for priority services and to send health data directly from the ambulance to the hospital.

Public safety agencies must be prepared for anything during hurricane season. When a hurricane hits, it can cause severe damage to city buildings and cellular network infrastructure. FirstNet supports first responders, like Miami-Dade Fire Rescue in Florida, ensuring they can communicate during and after major storms.

When Otterbein University in Ohio played host to the 2019 Democratic presidential debate, thousands flocked to the City of Westerville to attend. During the event, the Westerville Police Department used FirstNet and drones to capture live, high-definition video and relay it to the emergency operations center, improving situational awareness and decision making.

With the deployment of FirstNet cell sites and Band 14 across New England, tens of thousands of first responders are using FirstNet to support their response to COVID-19, natural disasters, and other emergencies.

The Saint Louis region is home to 88 municipalities across 523 square miles. For public safety officials in this area of Missouri, interoperability is key. To meet this need, the Clayton Fire Department is using FirstNet to connect to other first responders, access data on the scene of incidents, and enhance situational awareness and patient care.

The Texas A&M Internet2 Technology Evaluation Center (ITEC) in College Station, Texas plays an important role in developing public safety broadband technologies. Through its annual Winter Institute Workshop and Exercise, ITEC has brought together industry and public safety leaders to test and developing apps and services that benefit first responders.

 

Cell phone communications are traditionally a challenge at the annual American Birkebeiner Ski Race, which is hosted in rural northwest Wisconsin. At past “Birkie” events, first responders have struggled to remain connected along the trails, but with a FirstNet SatCOLT (satellite cell on light truck) providing a mobile cellular connection, coverage was not a concern at the 2020 Birkie.

Monterey’s first responders are getting a major boost in their wireless communications with the addition of a new, purpose-built cell site. The site – located in Monterey – is part of the FirstNet network expansion taking place in Massachusetts, which is bringing increased coverage, capacity, and capability to first responders across the state.

In March 2020, several tornadoes tore across middle Tennessee. In Putnam County, 80 miles outside of Nashville, an EF-4 tornado caused major damage to structures and a public safety radio tower. With communications severely limited, state and local first responders turned to FirstNet for coverage from deployables and push-to-talk on smartphones.

When a violent tornado hit northeast Arkansas in March 2020, it caused major destruction to homes, businesses, and a shopping mall, mangling vehicles, damaging an airport, and derailing a train. Despite the wreckage, FirstNet kept first responders connected and communicating throughout the storm and its aftermath.

Gainesville’s public works use FirstNet on their cell phones and tablets to deploy resources and people, track work orders, and communicate with staff in the field. With these tools in place, they can get their work done more efficiently, and work in partnership with other responders.

As EMS providers expand their use of technology, FirstNet gives them a wireless broadband platform to connect in the field. FirstNet Authority Senior EMS Advisor Brent Williams highlights three EMS agencies using FirstNet to communicate in rural areas, send vital patient information to hospitals, and access the resources to enhance patient care.