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The future of 911 in Indiana: Tactical dispatch, remote operations, and backup

During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator and 9-1-1 liaison, shared how her state is supporting emergency communication centers and how FirstNet can support the unique challenges of 9-1-1.

Los Angeles Police Department takes critical step in safety innovation with FirstNet

First responders in the Los Angeles Police Department (LAPD) are benefitting from FirstNet. Now with FirstNet, LAPD is equipping officers with new tools, expanded capabilities, and reliable access to critical information while in the field, allowing the department to better serve those who live, work, and visit Los Angeles.

Orleans Parish Communication District Hosts Ribbon Cutting Ceremony to Celebrate Cut Over to AT&T ESInet™ and Carbyne APEX Call Handling System

The Orleans Parish Communications District celebrates the adoption of AT&T ESInet to support Next Generation 911 call handling systems. AT&T ESInet gives emergency call handlers greater location accuracy and added redundancy to ensure that 911 services remain operational during localized events. The new system along with acquiring a FirstNet Compact Rapid Deployable asset will provide reliable communications systems for Louisiana public safety.

Scoring a win with FirstNet Authority pre-planning support

First responders at any size event depend on reliable communication to ensure a successful and safe outcome. In preparation for the Super Bowl in 2022, Los Angeles area public safety agencies’ used the FirstNet Authority’s pre-planning event support to help maximize broadband capabilities. This free and unique service from the FirstNet Authority resulted in more timely and efficient decision-making, better coordinated responses, and well-managed resources and logistics.

From the Command Center: South Dakota interoperability coordinator Jeff Pierce examines the past, present, and future of public safety comms

Jeff Pierce has served for decades as South Dakota’s statewide interoperability coordinator and engineering manager for the Bureau of Information and Telecommunications. On the brink of retirement, Pierce shares his vantage point looking at the past, present, and future of public safety communications. No matter where Pierce looks, he sees interoperability as the key to effective public safety communications.

Putting FirstNet to the test for remote 9-1-1 operations

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet to the test, demonstrating the network’s connectivity and reliability during remote operations.

First Responder Communication Proves Critical During Earthquake Response Exercise

Local and state public agencies and hundreds of attendees gathered in Sonoma to participate in a full-scale earthquake response exercise hosted by the California National Guard and the California Governor's Office of Emergency Services Fire Rescue Branch. At the response exercise, FirstNet was onsite to ensure that technology ran smoothly and supplied deployable assets like High Power User Equipment, or devices that have a cellular modem enabling users to connect to a cellular network.

 

FirstNet at 10 Years: Coverage, Deployables, 5G

Coverage is king for public safety communications. Since its creation, the FirstNet Authority has focused on ensuring first responders have coverage and connectivity whenever and wherever they need it. Deployables, high power user equipment, and a focus on 5G are some of the new ways FirstNet subscribers can get coverage in hard-to-reach areas.

 

From the Command Center: A Conversation with Walter "Pete" Landon, Maryland Governor's Office of Homeland Security

Walter “Pete” Landon, Director of Homeland Security and Chief of Staff for Maryland Governor Larry Hogan, spent decades in law enforcement and saw the evolution of technology and communications. In his roles, he advocates for enhancing public safety communications and bringing advanced tools to first responders.

Behind the Scenes at a Mass Vaccination Site in New Hampshire

As vaccines became available, the New Hampshire Department of Safety set up a large vaccination clinic in Loudon. “Go-kits” with cameras, battery packs, routers with FirstNet SIM cards, and other internet-based devices were used to oversee and coordinate the operation, and the ability to stream video footage to unified command was critical to decision-making.