Push-to-talk

The FirstNet Operations Manual is a comprehensive, user-friendly reference designed for all disciplines of public safety — including emergency management, law enforcement, fire services, emergency medical services, and 9-1-1/emergency communications. The manual was developed by experts in FirstNet solutions and operations to provide public safety professionals with the knowledge, tools, and resources to use FirstNet effectively in different situations. Get your questions answered in our new resource for public safety.

The FirstNet Operations Manual is a comprehensive, user-friendly reference designed for all disciplines of public safety — including

Public Affairs Specialist Molly Hahn joins FirstNet Authority Senior Device Engineer Barry Leitch to understand the basics of Mission Critical Push-to-Talk and its capabilities. Learn how this technology enables instant, reliable communication for public safety— helping teams coordinate in real time, stay connected during emergencies, and enhance operational safety.

The Amherst Fire Department in Massachusetts is transforming the city’s public safety communications with broadband technology. Chief Lindsay Stromgren details the college town’s journey from traditional radio systems to the advanced functionalities of push-to-talk on FirstNet.

Home to multiple U.S. Army commands, NASA’s Marshall Space Flight Center, two federal law enforcement agencies, and even a 35,000-acre wildlife refuge, Redstone Arsenal requires seamless collaboration from its public safety community. Hear from Deputy Fire Chief Robert Simmons and Operations Specialist Marcel Chevalier of Redstone Arsenal Fire and Emergency Services, as they discuss how FirstNet keeps the base communicating. Explore how FirstNet supports federal operations at: FirstNet.Gov/Federal

At Redstone Arsenal military base, secure lines of communication between federal partners are critical. Watch Operations Specialist Marcel Chevalier and Deputy Fire Chief Robert Simmons of Redstone Arsenal as they break down how FirstNet supports streamlined emergency communications on the military installation. Explore how FirstNet supports federal operations at: FirstNet.Gov/Federal

Redstone Arsenal is home to multiple U.S. Army commands, NASA’s Marshall Space Flight Center, 2 federal law enforcement agencies, and even a 35,000-acre wildlife refuge. When there’s an emergency, it is critical that first responders on base can communicate across agencies, as well as with their counterparts from the surrounding area. They look to FirstNet, the nationwide public safety broadband network, to ensure seamless communication during complex federal public safety operations.

When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to quickly and efficiently send help to the right place. As emergency communications technology evolves and the needs of responders change with it, the FirstNet Authority is committed to ensuring PSAPs have the tools and connectivity they need to answer the call and save lives.

At the Electric Daisy Carnival music festival near Las Vegas, a combination of FirstNet, innovative technologies, and comprehensive planning kept EMS operational in a challenging environment. Cody Snow, president of Prevent Medical Solutions, a mobile medical system that specializes in event staffing, talked about solutions they use to support communications during these events.

When an underground fire led to a total power outage in downtown Baltimore, first responders found themselves in the dark and without radio communications. The Baltimore City Sheriff's Office arrived on scene and deployed FirstNet devices for the first time--within minutes, they were communicating and coordinating response. In the months since, the agency has integrated FirstNet into daily operations, helping deputies capture data in the field, maintain communications during long prisoner transports across Maryland, and tackle innovative approaches to law enforcement.

After an underground fire cut power and disabled radio communications in downtown Baltimore, Maryland, the Baltimore City Sheriff’s Office relied on FirstNet devices to maintain contact and coordinate emergency response. The experience marked the first deployment of FirstNet and initiated the agency’s transition to using broadband for daily operations. FirstNet has since helped the Baltimore City Sheriff’s Office improve field reporting, stay connected during long prisoner transports, and enhance officer safety.

A year of unprecedented disasters — including two major floods and a train derailment — brought unique challenges to rural Stillwater County, Montana. FirstNet supported communications and emergency management throughout these incidents, allowing responders to connect and collaborate during response and recovery efforts.

Volunteer firefighters are the heart of our nation’s fire services community. Volunteer agencies are often smaller, rural, and have fewer resources. FirstNet offers several ways that help volunteer agencies level the playing field, including the Toms River Fire Department in New Jersey and the San Marcos Pass Volunteer Fire Department in California.

Since its creation, Prevent Medical Solutions has protected more than two million people at events ranging from marathons to large music festivals. Cody Snow, President of Prevent Medical Solutions, discusses how FirstNet deployables, push-to-talk technology, and priority and preemption help keep his team of medical and safety professionals connected and communicating.

Successful response to a suspicious package incident relies on good communications. Technology can make a difference in ensuring response teams have the most up-to-date information. FirstNet technologies can help with a coordinated, connected, and safe response.

Steve Devine, APCO Chief Technology Officer, talks about the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center and the issues APCO is prioritizing to support telecommunicators.

With push-to-talk, the press of a button instantly connects firefighters with dispatch and other first responders, making it an invaluable communications tool. With firefighters increasingly needing easy access to multimedia data on the job, push-to-talk over FirstNet can be a gamechanger. It offers cost savings and added capabilities compared to only using radios.

The FirstNet Authority Emergency Management Guide was developed by experts in FirstNet solutions and emergency management operations to help public safety plan for events or incidents. The guide is a comprehensive outlook for incorporating broadband into your communication plans and emergency management efforts. The September 2023 version of the guide features new sections highlighting FirstNet features important to public safety.

FirstNet can be an important and cost-effective tool for enhancing EMS operations. From push-to-talk capabilities for budget-friendly interoperability to devices that operate like mini cell sites for improved indoor coverage, FirstNet can support communications for EMS practitioners.

The FirstNet Authority convened a cohort of emergency management professionals from across the country to tell us about how FirstNet works in the real world. This group provided valuable feedback about how they currently use FirstNet for emergency management, the challenges they’ve faced, and what they’d like to see in the future.