Natural Disaster

Hurricane Helene caused widespread devastation throughout the southeast United States in late 2024. Public safety leaders in Tennessee and North Carolina worked with partners across their state to ensure 9-1-1 calls could go through and responders had the communications they needed. FirstNet provided critical redundancy and resiliency during response and recovery efforts.

Tennessee integrated FirstNet into its statewide public safety radio system, the Tennessee Advanced Communications Network (TACN), to provide redundant, resilient communications for first responders. From tornados that destroyed radio infrastructure to a daring flood rescue during Hurricane Helene, FirstNet provided the coverage to keep responders connected in crucial moments.

Executive Director Pokey Harris of North Carolina 9-1-1 Board explains how 9-1-1 call centers in the state remained connected during Hurricane Helene thanks to the statewide ESInet (Emergency Services IP Network), a uniformed enhanced 9-1-1 system fully equipped with FirstNet. When a call center lost connectivity, calls were rerouted, and 9-1-1 services were maintained through the statewide ESInet. Pre-planning and coordination ensured lifesaving connections, even during mass destruction and overwhelming conditions. 

In October of 2024, the North Carolina 911 Board deployed the FirstNet Wireless Redundant Solution to a public safety answering point (PSAP) whose infrastructure was obliterated by Hurricane Helene. The PSAP received and processed 911 calls for one month using FirstNet connectivity. Renee Gordon, Pokey Harris, Tom Rogers, and Josh Briggs share best practices and lessons learned from rolling out this solution across North Carolina, live at 5x5: The Public Safety Innovation Summit.  

From natural disasters to mass casualty incidents — and even acts of terrorism — America was struck by tragedy early in 2025. These events tested the resolve of our country and put pressure on the nation’s emergency response systems. First responders once again rose to meet these challenges head on, and the FirstNet Authority is proud to support them.

A year of unprecedented disasters — including two major floods and a train derailment — brought unique challenges to rural Stillwater County, Montana. FirstNet supported communications and emergency management throughout these incidents, allowing responders to connect and collaborate during response and recovery efforts.

When a dangerous wildfire tore through rural areas of Somervell County, Texas, the local fire department, and sheriff's office quickly mobilized to tackle the unfolding crisis. The response to the fire –named the Chalk Mountain wildfire – was hindered by the rugged terrain and intensity, which created issues with maintaining coverage. Recognizing the urgent need for a dependable and secure connection, Assistant Fire Chief of the Somervell County Fire Department of the Somervell Sheriff’s Office requested a FirstNet SatCOLT. This FirstNet network asset was pivotal to supporting communications and data sharing among responding agencies.

Mayor Billy Hewes of Gulfport, Mississippi, discuss how FirstNet empowers first responders with reliable, real-time communication when it's most needed. Learn more from Mayor Hewes: https://www.firstnet.gov/newsroom/blog/board-member-mayor-billy-hewes-prioritize-real-time-communication-public-safety

In March 2022, a fire broke out near the Table Mesa neighborhood in Boulder, Colorado, close to the National Center for Atmospheric Research (NCAR) Facility. Over the course of six days, the NCAR Fire burned 190 acres. FirstNet deployables, including a compact rapid deployable owned by the City of Boulder, supported first responders on scene and ensured they could share critical information. Learn more at FirstNet.gov/Colorado.

The NCAR Fire, named for its proximity to the National Center for Atmospheric Research (NCAR) Facility, broke out near Boulder, Colorado in March 2022. The fire prompted the evacuation of 19,000 people and burned 190 acres. Public safety relied on FirstNet deployables, including a Compact Rapid Deployable, to connect their devices and communicate efficiently while managing the evacuations and battling the blaze.

FirstNet is supporting public safety officials by providing coverage with deployable communication assets as they respond to flooding across eastern Kentucky.

Public safety requested FirstNet emergency support 100+ times for Hurricane Ian. Assets from the dedicated FirstNet fleet supported first responders in affected areas, including Charlotte, Col

When disasters strike, public safety officials need access to a reliable communications network to facilitate and coordinate resources in a moment’s notice. During a wildfire that started near the National Center for Atmospheric Research facility, the City of Boulder, Colorado experienced firsthand how FirstNet Compact Rapid Deployable assets quickly resolved connections issues by reestablishing communication within 15 minutes.

Emergency management thrives on good communications. One FirstNet tool that aids communications is push-to-talk on hand-held mobile devices. Push-to-talk capabilities over FirstNet deliver better situational awareness for responders in the field and in the emergency operations.

The Oregon Department of Human Services is preparing for a potential Cascadia subduction zone earthquake. The agency identified locations that could become isolated from the surrounding communities if a disaster occurred. To prepare the state for this and other hazards, ODHS purchased 10 Compact Rapid Deployables from FirstNet and stationed them across the state, specifically targeting vulnerable areas.

EMTs and paramedics can be called to duty in incredibly hard-to-reach locations, and they need connectivity where their mission takes them. Compact Rapid Deployables are a unique FirstNet coverage solution that keeps public safety connected even in the toughest spots.

From missing person searches to HAZMAT incidents and holiday celebrations, first responders in Kentucky, North Carolina, and Texas use drone technology to gather critical situational awareness during emergencies and planned events. With FirstNet, footage from the drones can be streamed seamlessly back to decision makers on the ground.

Deputy Chief Gavin Babieracki of Otsego County EMS Rescue shares his experience responding when a tornado struck his community, a rare event in northern Michigan. Though the tornado was unexpected, Babieracki and his team were prepared with FirstNet and other technologies to keep first responders connected throughout the disaster.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. 9-1-1 leaders looked to technology for a solution. Through FirstNet, the nationwide public-safety broadband network, first responders had access to a secure, reliable connection outside of the ECC. 

Long before the rain starts falling or the wind starts blowing, first responders are focused on planning for hurricanes. Innovative features and functions on FirstNet and programs available through the FirstNet Authority help public safety agencies as they prepare for, respond to, and recover from these disasters.