Pandemic

In dealing with highly impactful yet rare occurrences, like a global pandemic or a Category 5 hurricane, public safety agencies are making use of FirstNet, the nationwide broadband network designed for first responders. These high-priority, low-frequency events have enabled the implementation of remote 9-1-1 call-taking, tactical dispatch, and the incorporation of FirstNet as a wireless backup for 9-1-1 systems. These initiatives help ensure dependable emergency communications during major events and incidents.

To prepare for the reality of extreme weather, emergency managers are turning to a new tool: virtual emergency operations centers (EOCs). When a virtual EOC is activated, staff can log on from anywhere and response operations can start without delay. Emergency managers are looking at ways to integrate FirstNet into virtual EOCs to provide the reliable connectivity for public safety to consistently communicate in a virtual environment.

The University of Virginia (UVA) Health system uses nearly 4,000 mobile devices, powered by FirstNet, to enhance care for patients. The leader of UVA Health’s Mobile Device Technologies program, Anthony Thompson, discusses the impact of FirstNet in healthcare and how it’s supporting telemedicine capabilities, translation services, and rural healthcare.

The Los Angeles Police Department, one of the biggest police departments in the country, is modernizing its communications and issuing FirstNet devices to all of its almost 10,000 officers.

Paul Patrick, First Responder Network Authority Board Member and Division Director for Family Health and Preparedness at the Utah Department of Health, explains how FirstNet provides advanced

From 911 calls to continuity of operations and pandemic response, technology helps the University of Maryland, Baltimore (UMB) support response operations and communications to keep the university

Renee Gordon leads a large, innovative 9-1-1 center in the Washington, D.C., metropolitan area. She is an effective 9-1-1 leader because she understands all sides of a 9-1-1 call. She has been a public safety dispatcher, a police officer, and a person who has experienced emergencies. Gordon and her team in Alexandria are known for creative problem-solving, like pioneering remote call-taking during the pandemic. She empowers her public safety colleagues to identify the next innovative solution with the goal of providing better service to their communities.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. 9-1-1 leaders looked to technology for a solution. Through FirstNet, the nationwide public-safety broadband network, first responders had access to a secure, reliable connection outside of the ECC. 

Paul Patrick, First Responder Network Authority Board Member and Division Director for Family Health and Preparedness at the Utah Department of Health, explains how FirstNet provides advanced capabilities for EMS, including telehealth services and high-speed data services.

Bringing broadband to Tribal responders has always been a priority for the FirstNet Authority. When Board members visited the Navajo Nation – which spans Arizona, Colorado, New Mexico, and Utah – they learned how deployables and expanded coverage are bringing interoperability to the tribe’s emergency communications. FirstNet has played an important role during major events like the pandemic response and a visit from the First Lady of the United States.

One thing the 9-1-1 community learned from the pandemic was the need to plan for alternate ways to work. Rather than be tied to workstations at fixed locations, 9-1-1 telecommunicators need flexibility to remotely take, dispatch, and supervise calls. In December 2021, Maryland telecommunicators put FirstNet to the test, demonstrating the network’s connectivity and reliability during remote operations.

Throughout the pandemic, FirstNet has been delivering our nation’s frontline public safety personnel a secure, dedicated wireless broadband service to keep mass vaccination centers connected and coordinated. When the New Hampshire’s Security and Emergency Management set up a mass vaccination clinic in Loudon last spring, the agency implemented FirstNet service for its communication needs. The FirstNet network was equally critical to healthcare providers and emergency managers setting up sites to administer COVID-19 testing and vaccinations in Michigan and Maryland.

As a part of the COVID-19 response, first responders are turning to FirstNet-enabled devices to make emergency communications efficient and effective during this critical time. From connecting socially distant 9-1-1 call takers to coordinating logistics for distributing personal protective equipment across state lines, FirstNet-enabled devices have played a supporting role in mitigating health risks in communities across the nation.  When COVID-19 struck, Texas DPS required immediate and direct communications with local and state agencies to maintain traffic flow, manage state entry points, and monitor crowded areas across the state. Rhode Island Emergency Management Agency (RIEMA) used FirstNet-enabled devices to stay connected to partner agencies to prepare for and maintain pandemic-related services throughout the state. 

At the beginning of the pandemic, first responders used at least twice as much data as general consumers. Public safety agencies need additional capacity or mobile broadband coverage in specific areas to meet their mission. Thanks to FirstNet, first responders have access to a dedicated fleet of deployable assets designed specifically to provide public safety extra coverage and capacity when and where they need it most. 

First responders have worked tirelessly to keep our country safe, and even more so during the COVID-19 pandemic. FirstNet offers reliable and adaptive mobile broadband solutions to first responders as they continue to be on the frontlines of COVID-19 response. With the pandemic bringing a new set of challenges to delivering public safety services, emergency managers across the country, are turning to FirstNet’s innovative solutions to support the continuity of operations.

FirstNet is revolutionizing the delivery of public safety services for all users. Learn how FirstNet is expanding broadband coverage into rural areas that have been traditionally underserved or unserved.

As vaccines became available, the New Hampshire Department of Safety set up a large vaccination clinic in Loudon. “Go-kits” with cameras, battery packs, routers with FirstNet SIM cards, and other internet-based devices were used to oversee and coordinate the operation, and the ability to stream video footage to unified command was critical to decision-making.

As vaccines became available, the New Hampshire Department of Safety set up a large vaccination clinic in Loudon. “Go-kits” with cameras, battery packs, routers with FirstNet SIM cards, and other internet-based devices were used to oversee and coordinate the operation, and the ability to stream video footage to unified command was critical to decision-making.

FirstNet has supported New Mexico first responders through many events. From connecting public safety at the Albuquerque International Balloon Festival to covering tribal nations during the pandemic, agencies are experiencing the benefits of their network.

During the COVID-19 pandemic, telehealth services helped patients and medical providers connect in real-time in a safe setting. In light of this, the FirstNet Authority Public Safety Advisory Committee Telehealth Strike Team re-examined the widespread adoption of telehealth services and identified emerging telehealth case studies that may save lives, streamline medical services, and ensure quality patient care.